BUSINESS STUDIES
(Three hours)
(Candidates are allowed additional 15 minutes for only reading the paper.
They must NOT start writing during this time.)
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Answer Question I from Part I (compulsory) and five questions from Part II.
The intended marks for questions or parts of questions are given in brackets [ ].
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PART I
Answer all questions
Question 1 [30]
Answer briefly each of the questions (i) to (xv).
(i) ‘Recruitment and selection are interdependent. Both are meaningless with out each other’. Explain.
(ii) Why are employees kept on probation, even when they have successfully cleared the selection procedure?
(iii) Give any two points of distinction between training and development.
(iv) State and explain any one factor that can either act as a morale depressant or a booster, depending on how it is used.
(v) Explain the significance of pay slip.
(vi) Why is money regarded as the biggest motivator of employees?
(vii) Democratic leadership is ideal for white collar workers.’ Justify the statement.
(viii) Mention any two situations under which circulars would be used as means of office communication.
(ix) Explain any two advantages of using Electronic marl communications.
(x) What is P.S. in the context of business letters? Explain whether it is advisable to use it or not.
(xi) What is meant by cross-reference in a report? State its importance in a good report.
(xii) Distinguish between proceedings and ruling in the context of company meetings.
(xiii) What are special tables? Why are they also called derivative tables?
(xiv) What is date stamping of incoming mails? State the purpose of using it.
(xv) With reference to telephone services, write the expanded forms of:
(a) S.T.D. (b) P.C.O.
PART II
Answer any five questions
Question 2
(a) ‘Psychological tests help to predict how successful a candidate could be on the job’.Explain any three types of tests that would help the management judge the capability of a candidate. [6]
(b) Explain the Morale Productivity Matrix. [8]
Question 3
(a) Define leadership. Distinguish between leadership and management. [6]
(b) With reference to time rate system of payment, answer the following: [8]
(i) Explain this system of wage payment.
(ii)’State two advantages of this system.
(iii) State two disadvantages of this system.
(iv) State two specific conditions, when this system can be used effectively.
Question 4
(a) Demotion is a serious punishment and humiliation for the employee’. State and explain any three reasons, when it becomes necessary to implement it in the office. [6]
(b) State and explain any four ways in which an employee’s association with his organization may come to an end. [8]
Question 5
(a) Define communication. Discuss the significance of feedback in a sound communication process. [6]
(b) What is meant by semantic barriers? Explain any three semantic barriers to communication. [8]
Question 6
(a) Name and explain any three staff locating systems that can be used in a modern office. [6]
(b) Discuss four advantages and four limitations of telephone services in an organization. [8]
Question 7
with reference to company meetings, answer the following:
(a) What is meant by casting vote? [3]
(b)Under what circumstances can a meeting be adjourned? Explain the term sine die in this connection. [3]
(c) Explain quorum as a pre-requisite of a valid meeting. [4]
(d) Write a short note on proxy. [4]
Question 8
(a) Explain pictogram and histogram with the help of suitable examples. [6]
(b) Draft a letter of order with the following details: [8]
(i) 100 units of 60 watts tube-lights @ Rs. 40/- per unit.
(ii) 150 units of 100 watts bulbs @ Rs. 15/- per unit.
(iii) 250 units of 40 watts CFL bulbs @ Rs. 70 per unit.
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